AI Infrastructure · Platform Scale · Cloud Communications
When your platform hits its inflection point, operations become the product.
Most cloud and telco platforms don't fail because of bad engineering. They fail operationally — when the systems built for 50 customers break at 500. I help you build the infrastructure, processes, and AI-driven systems to stay ahead of it.
How we work together
Three engagements. One outcome:
a platform that scales.
Every engagement is scoped to where you are. Whether you need a clear-eyed assessment, a hands-on program build, or a senior operational leader embedded in your team — the work is grounded in the same research-backed methodology.
Advisory Sprint · 3–6 weeks
AIOps Readiness Assessment
Your ops model worked at launch. The question is whether it can hold at the next order of magnitude. This engagement evaluates your current operational maturity, maps the gaps where multi-agent AI can have the highest impact, and delivers a prioritized roadmap you can execute — with or without continued engagement.
READINESS SCORECARD · PRIORITIZED ACTION PLAN · EXECUTIVE BRIEFING
Program Build · 8–16 weeks
Carrier & Partner Operations Program
Building a carrier or enterprise partner ecosystem is a different kind of scaling problem. Partner onboarding, SLA governance, joint incident resolution, compliance across markets — the operational architecture has to be right from the start or it becomes the ceiling on your growth. I design and build this infrastructure hands-on, based on the model I built at Microsoft scaling a cloud calling platform across 100+ carrier partners.
OPERATING MODEL · SLA FRAMEWORKS · RUNBOOKS · OBSERVABILITY TOOLCHAIN
Fractional Leadership · Retained
Fractional VP Operations / CTO
For companies that need senior operational leadership without the timeline or cost of a full-time executive hire. I work embedded with your team at 2–3 days per week — covering platform scale strategy, AI-driven operations, SRE organization design, and executive stakeholder alignment. You get direct access to someone who has operated at the scale you are building toward.
STRATEGIC OPS LEADERSHIP · SRE ORG DESIGN · AIOPS STRATEGY · BOARD-READY REPORTING
PLATFORM SCALE • AI OPS • SRE • INFRASTRUCTURE • PLATFORM SCALE • AI OPS • SRE • INFRASTRUCTURE
Research & proof
Methodology you can cite. Outcomes you can verify.
Most consultants bring a framework they built in PowerPoint. The methodology behind this work is peer-reviewed, reproducible, and open-source. You can read the paper, run the framework, and verify the results yourself.
Published research
arXiv:2511.15755
Multi-agent AI orchestration achieves 100% actionable recommendation rates versus 1.7% for single-agent systems — validated across 348 controlled trials in complex operational environments.
Open-source framework
MyAntFarm.ai
An industry-agnostic AIOps platform for operational excellence in complex domains. Validated in telecommunications, applicable across healthcare, financial services, and enterprise infrastructure. Fully reproducible.
Platform scale
2M+ users · 100+ carriers
Scaled Microsoft's cloud calling platform from zero to over two million active users across more than 100 carrier partners in 60+ global markets — maintaining 99.999% availability throughout.
Operational impact
45% reduction in incident analysis time
Lowered incident analysis time through the adoption of a Unified Observability Platform that simplifies diagnosis and triage across carrier partners — reducing customer-reported incidents by 30%.
2M+
users scaled on a global cloud calling platform
100+
carrier partners across 60+ markets
45%
reduction in incident analysis time
100×
better AI outcomes, published research
25+
years in telecom and cloud operations
Is your platform approaching its inflection point?
I work with a small number of clients at a time. If the timing and fit are right, I'd like to hear what you're building.
No pitch. No retainer ask on the first call. Just a conversation.